Get it All


Come on in, Mr. Client. Have a seat.

I wanted to have a word with you about your website. You know, the massive data structure that combines text, audio, video and images all in the pursuit of explaining what it is you do and how your customers can find you. Yeah, that thing.

Does it not strike you as wholly silly to have an “About Us” page on such a thing? Isn’t the entire site, you know, about you? Is there something you really need your audience to know about you that isn’t somewhere else on the site? And is that a good idea?

Some conventions of the Internet exist almost completely without cause. They’re just things we’ve grown accustomed to seeing and feel weird about not having. The “About Us” page is top of that list, in my opinion. Unless you run something like a media site – and maybe not even then – there is nothing about you that doesn’t deserve equal time with the rest of your marketing content. In fact, your marketing content should be shot through with all those most important things about you that make you different. Or special. Or just happy to be alive. But it doesn’t belong on one lonely page that nobody will bother with.

Frequently, when designers I work with spec out pages, I’ll tell them to just kill the About Us page. Make an About link in the navigation if you have it, but link that to the front page. Why waste the effort on a vestigial page?

Let HolisticNetworking Help You Organize Your Site Today!

In order for you to see my stuff on Google+, you have to have me in a circle and I have to be posting to a circle with you in it.

As a wise denizen of Google+ recently pointed out, Google+ is a “project,” not yet a “product.” It still has miles to go before its complete and features are yet to be added, I am sure. But at first blush, the nacent social network looks promising and I’m certainly on-board with it as a means of personal communication.

But as a means of branding? Of the kind of public blogging persona I have built over years on my blog, FaceBook and Twitter? I’m not so sure.

On the one hand, the fact that I can cleave my stream into multiple “Circles,” targeting content to specific audiences, means the potential of significantly simplifying and enhancing my social experience. I can create a circle for this blog, one for my political blog and one even for my creative writing and musical experimentation. Then only the people I wish to see my content can tune in to those specific facets of what I’m doing.

But isn’t that exactly backwards, as a marketing tool? Don’t I want to put out different channels of content and let the audience decide what they see? Yes, of course I do. I don’t want to have to be responsible for saying, “this person shall only see my computer stuff,” because if they feel like checking out my music, I’d be happy to let them. Also, the onus is on me to know what they do and do not want to see, which I can hardly be expected to know beyond my immediate circle of friends.

And now we come to an even bigger worry: the Double-Blind Circle. In the Double-Blind Circle, I’ve added people to a Circle that aren’t actually interested in what I have to say. They don’t have me in any of their Circles, or worse yet, they have me in a Circle for jerks (see what I did there?) that they never look at. Now I’m spending my time and going to the trouble of developing content specifically for a Circle that is completely useless. Its Double-Blind, get it?

Yes, click-throughs will tell me who clicks on content; comments and Plus1’s will tell me who is interacting. But headline readers and lurkers abound. Just because a person on Twitter isn’t retweeting, commenting or clicking on my headlines in no way means they’re not engaged and reading. How do I know if the same is true or not on Google+?

I only ask these questions because I’m actually quite excited about G+ and am itching something fierce to get at the API once its released. But in the meanwhile, its worth asking the questions, especially since so many of my friends and connections in the world of Social Media are doing the same types of promotion and marketing that I am.